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Privacy Policy
Effective Date: September 2, 2026
Last Updated: September 2, 2026Along the Journey LLC (“Along the Journey,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information with care. This Privacy Policy explains what information we may collect through www.alongthejourney.net, how we use and protect it, and the choices available to you.
1. Information We May Collect
Information You Provide
We may collect information that you voluntarily provide when you:
Complete a contact, inquiry, consultation, registration, or intake form
Request information about our services
Schedule a consultation or appointment
Register for a workshop, program, event, or support group
Subscribe to emails or newsletters
Purchase a service, program, publication, or resource
Communicate with us by email, telephone, text message, or through the website
This information may include:
Your name
Email address
Telephone number
Mailing or billing address
Organization and professional role
Services in which you are interested
Scheduling preferences
Payment and transaction information
Information you choose to share about grief, loss, caregiving, life transitions, spiritual concerns, workplace changes, or organizational needs
Please provide only the information necessary for us to respond to your request. The website contact form is not designed for submitting detailed medical records, Social Security numbers, financial account credentials, or emergency information.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
Internet Protocol address
Browser, network, and device information
Pages visited and links selected
Referring website
Date, time, and duration of visits
General location information
Website activity, such as scrolling, searches, and navigation patterns
Squarespace, our website hosting and analytics provider, may process this information to operate the website, maintain security, and help us understand website traffic and performance.
2. How We Use Your Information
We may use your information to:
Respond to questions and service inquiries
Schedule and conduct consultations
Determine whether our services may be appropriate for your needs
Provide grief support, spiritual care, coaching, workshops, training, speaking, and organizational services
Register you for programs or events
Process payments and maintain business records
Send requested resources, confirmations, reminders, or administrative messages
Send newsletters or promotional communications when you have consented to receive them
Improve our website, programs, and services
Protect the security and integrity of our website
Comply with legal, regulatory, accounting, or contractual obligations
Protect the rights, safety, and property of Along the Journey, our clients, and others
We will not use information shared through an inquiry form to provide emergency or crisis intervention.
3. Sensitive Personal Information
Because of the nature of our services, you may choose to share sensitive information concerning grief, health circumstances, spiritual beliefs, family relationships, caregiving, or significant life events.
We use this information only as reasonably necessary to respond to your inquiry, assess your request, provide an agreed-upon service, maintain appropriate records, or meet legal obligations.
Submitting information through this website does not by itself establish a professional service relationship. A service relationship begins only after we accept the engagement and any required agreement or consent documents have been completed.
4. Cookies and Website Analytics
Our website uses cookies and similar technologies. Cookies are small files placed on a device to help the website function, remember preferences, maintain security, and understand how visitors use the site.
Squarespace may use:
Necessary cookies required for the website to operate
Analytics or performance cookies that help measure website activity
Cookies connected with scheduling, payments, embedded content, or other features used on the website
You may use our cookie banner to accept, reject, or manage nonessential cookies when those options are available. You may also adjust your browser settings to block or delete cookies. Disabling cookies may affect the operation of certain website features.
5. How We May Share Information
We do not sell your personal information.
We may disclose information to trusted service providers that help us operate our business, such as:
Website hosting and analytics providers
Email and communication providers
Scheduling and registration platforms
Payment processors
Cloud-storage and document-management providers
Accounting, legal, insurance, or professional advisers
Contractors assisting with authorized programs or services
These providers may access information only as reasonably necessary to perform services on our behalf and are subject to their own privacy and security obligations.
We may also disclose information:
When required by law, subpoena, court order, or other lawful process
To protect someone from a serious or immediate risk of harm
To investigate fraud, misuse, or security threats
To protect our legal rights, property, clients, or the public
As part of a merger, restructuring, transfer, or sale of all or part of the business
With your direction or consent
6. Payment Information
If online payments are offered, payment information may be collected and processed by a third-party payment processor. Along the Journey generally does not receive or store your complete credit or debit card number. Payment processors handle information according to their own privacy policies and security practices.
7. Email and Marketing Communications
If you subscribe to our email list, we may send information about services, programs, events, resources, or other Along the Journey updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or contacting us at info@alongthejourney.net. You may still receive necessary administrative communications concerning appointments, purchases, registrations, or services you requested.
Email and website communications cannot be guaranteed to be completely secure. Please do not send highly sensitive information through ordinary email or website forms.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Respond to your request
Provide services
Maintain business, financial, or program records
Fulfill contractual obligations
Resolve disputes
Protect our legal interests
Satisfy legal, tax, insurance, or regulatory requirements
Retention periods may vary depending on the type of information and the purpose for which it was collected. Information that is no longer reasonably required may be securely deleted, destroyed, or de-identified.
9. Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, disclosure, loss, alteration, or misuse.
However, no website, email system, storage system, or internet transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.
10. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to:
Request access to personal information we maintain about you
Ask us to correct inaccurate information
Request deletion of certain information
Withdraw consent when processing is based on consent
Object to or restrict certain uses of your information
Request a copy of information you provided
Opt out of promotional communications
Receive information about how your personal information is used or disclosed
Exercise applicable privacy rights without unlawful discrimination
To submit a privacy request, email info@alongthejourney.net with the subject line “Privacy Request.”
We may need to verify your identity before completing a request. Certain information may be retained when required or permitted by law, including records necessary for legal, contractual, accounting, security, or dispute-resolution purposes.
Along the Journey does not sell personal information or use it for cross-context behavioral advertising. If our practices change, this policy and any legally required privacy controls will be updated.
11. Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
A parent or legal guardian may contact us concerning services for a child or family. Parents and guardians should not permit a child to submit personal information through the website without their supervision and consent.
If you believe a child under 13 has submitted personal information without appropriate permission, contact us at info@alongthejourney.net so that we can review and, when appropriate, delete it.
12. Third-Party Websites and Embedded Content
Our website may contain links to or content from third-party websites, scheduling systems, video platforms, social media services, payment processors, or other providers.
We do not control the privacy, security, or content practices of these third parties. Visiting an external website or using an embedded service is subject to that provider’s privacy policy and terms.
13. Emergency and Crisis Communications
Along the Journey LLC is not an emergency or crisis-response service. Website forms, email, voicemail, and social media accounts are not monitored continuously. Messages are generally reviewed Monday through Friday, with responses provided within two business days.
Do not use this website to report an emergency or request immediate crisis assistance.
If you or someone else is in immediate danger, call 911 or go to the nearest emergency department. If you are in the United States and experiencing emotional distress or a mental health, substance-use, or suicidal crisis, call or text 988 or visit 988lifeline.org.
14. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our services, website features, technology, business practices, or legal requirements.
The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of the website after a revision means that the updated policy applies to information collected after its effective date.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
Along the Journey LLC
Website: www.alongthejourney.net
Email: info@alongthejourney.net
Telephone: 302-314-1900 -
Along the Journey LLC provides grief support, spiritual care, coaching, education, workshops, and organizational support services. Information provided on this website is intended for general educational and informational purposes only.
Our services are supportive in nature and are not a substitute for medical care, psychotherapy, mental health treatment, diagnosis, legal advice, or emergency services. Along the Journey LLC does not diagnose or treat mental health conditions. Participation in our services does not establish a therapist-client, physician-patient, attorney-client, or clergy-parishioner relationship unless expressly stated in a separate written agreement.
Although we strive to provide compassionate and accurate information, individual experiences and outcomes vary. We do not guarantee specific results from using this website, participating in a consultation, or receiving our services.
Website content, resources, testimonials, and links to third-party websites are provided for convenience and do not constitute professional advice or an endorsement of outside organizations. Please consult an appropriately licensed professional regarding your individual circumstances.
Emergency and Crisis Notice
Along the Journey LLC is not a crisis-response or emergency service. Website forms, email, voicemail, and social media accounts are not continuously monitored. Messages are reviewed Monday through Friday, and we generally respond within two business days.
If you or someone else is in immediate danger, call 911 or go to the nearest emergency department. If you are experiencing emotional distress or a mental health, substance-use, or suicidal crisis in the United States, call or text 988 or visit the 988 Suicide & Crisis Lifeline for free, confidential support available 24 hours a day.
By using this website, you acknowledge and agree that you are responsible for determining whether Along the Journey LLC’s services are appropriate for your needs.
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Protected Health Information (PHI) and HIPAA Disclosure
Along the Journey LLC respects your privacy and is committed to handling personal and health-related information responsibly.
Please Do Not Submit Sensitive Health Information Through This Website
The contact forms, consultation-request forms, standard email addresses, text messages, and other general communication methods available through this website may not be designed for the secure transmission of Protected Health Information (“PHI”).
Please do not use these methods to submit medical records, diagnoses, treatment information, insurance information, Social Security numbers, detailed mental-health information, or other sensitive personal or health information. If this information is needed, Along the Journey LLC will provide instructions for submitting it through an appropriate communication method.
Submitting information through this website does not create a provider-patient, therapist-client, counselor-client, clergy-penitent, or other confidential professional relationship.
HIPAA Applicability
The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) applies to certain health plans, healthcare providers, healthcare clearinghouses, and their business associates. Not every service Along the Journey LLC provides—and not every communication with the company—is governed by HIPAA.
When Along the Journey LLC receives, creates, maintains, or transmits PHI while performing services for a HIPAA-covered organization under a Business Associate Agreement, the company will handle that information in accordance with the agreement and applicable federal and state privacy requirements.
Information provided in connection with services that are not subject to HIPAA will be handled according to Along the Journey LLC’s Privacy Policy, applicable contracts, professional confidentiality obligations, and applicable law.
Permitted Uses and Disclosures
When HIPAA applies, PHI may be used or disclosed only as permitted by applicable law and any governing agreement. This may include uses or disclosures necessary to:
Provide or coordinate authorized services;
Perform approved administrative or operational functions;
Comply with legal, regulatory, or reporting requirements;
Prevent or respond to a serious and imminent threat to health or safety; or
Carry out other activities authorized in writing by the individual or the applicable covered entity.
Along the Journey LLC will use reasonable administrative, technical, and physical safeguards to protect PHI entrusted to the company. However, no website, email system, text-message service, or electronic transmission method can be guaranteed to be completely secure.
Third-Party Organizations
When Along the Journey LLC provides services on behalf of a hospice, hospital, healthcare provider, employer, funeral home, faith community, or other organization, that organization’s privacy practices and notices may also apply. Questions concerning records maintained by another organization should be directed to that organization.
No Emergency or Crisis Services
This website and its communication forms are not monitored continuously and should not be used for medical emergencies, mental-health crises, or situations involving an immediate risk of harm.
If you or another person is in immediate danger, call 911. For mental-health or suicide-related crisis support in the United States, call or text 988.
Questions or Privacy Concerns
For questions about this disclosure or the handling of your information, contact:
Along the Journey LLC
Email: info@alongthejourney.net
Telephone: 302-314-1900
Website: www.alongthejourney.netEffective date: September 2, 2026
Last updated: September 2, 2026